Permanent
Technical Sales Support
Sub contractors
East Yorkshire
Up to £26k basic, 25 days holiday, Nest pension, 3x death in service, quarterly company nights out, regular company lunc

Customer Service

Ref: 237| Posted: 15th Jan 2022

- Do you have 1 years+ experience in customer sales support? Do you have a keen eye for detail, work well in a busy environment and have the ability to multi-task? If so, read on, as this ambitious light manufacturing company in Yorkshire NEEDS YOU! Up to £26k basic, 25 days holiday plus bank holidays, pension, 3x death in service, quarterly team events and regular company treats such as quarterly incentives, plus free Pizza or Fish and Chips once or twice per month!

- THE ROLE;

  • As Customer service, sales support administrator, you will work in the office with a couple of colleagues, including a Technical Manager, marketing manager and 3 warehouse operatives, processing orders, putting together and following up on quotations, dealing with customers in the office face to face & over the phone and liaising with the field sales team.
  • As Sales support administrator, you'll be the lead point of contact for customer orders, deliveries & quotations, providing residential, industrial and commercial garage and warehouse door operators and components for use on roller shutters, awnings, swing and sliding gates, smart solutions etc.
  • You'll monitor orders through to delivery & give technical support on their products.
  • You'll deal with customer needs and complaints and liaise with the company's overseas teams.
  • You'll organise the haulage out to the customer.
  • Working hours are Monday to Thursday 8.00am- 5.00pm and Friday 8.00am- 4.30pm with a 30 minute daily lunch break.
  • You'll be based at their office near York. You'll need to drive or cycle to the office, which is on an industrial estate with limited public transport.

- THE SUCCESSFUL CANDIDATE;

  • The successful Customer service/ Sales support administrator will be a confident, engaging relationship builder, able to problem solve and give technical advice.
  • An interest or experience in mechanical or electrical products or DIY would be beneficial, along with an eye for design.
  • You'll be able to multi-task and be a confident communicator, both over the phone and face to face.
  • You'll have the ability to prioritise, be organised, with good time management skills.
  • You'll be prepared to travel occasionally to their offices in Europe for training. 
  • You'll be a good team player, as on occasion you may need to help assemble products in the warehouse, which you will be taught how to do.  
  • You will be IT literate with very good training provided on the inhouse system. 

- THE COMPANY;

  • Our client is a growing developer and fabricator of garage door equipment, control units, operators, barriers, roller shutter and awning operators, access systems and smart home technology. 

- THE REMUNERATION; 

  • Basic salary of £25,000- £26,000 dependent on experience.
  • 25 days holiday, plus 8 Bank holidays
  • Nest pension contribution
  • 3x Death in service. 
  • Quarterly team events, such as Go karting, clay pigeon shooting, with paid for drinks, meals out etc. Once or twice per month typically on a Friday the company will pay for Pizza or Fish and Chips as a small thank you for your hard work and commitment. Some overseas travel for training. 
  • Monday to Thursday- 8.00am- 4.30pm and Friday 8.00am- 4.00pm with 30 minutes daily lunch break. No expected night shifts, overtime or weekend work.

This is a people centric business, that offer excellent training and career development and they are interviewing IMMEDIATELY, so please call Colin, Nick or Willoughby at Chandler Harris Recruitment on 01737 452030, or email your CV to info@chandlerharrisrecruitment.co.uk